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Minera / Terms

Terms of Use & Conditions


Welcome to Batis Online Store. The Online Store provides its services to you, guests or customers only by accepting the following Terms of Use on your behalf. If you visit or shop through, you automatically accept these terms. Please read them carefully.

1. Product information

The photos depicting the products are representative of the products, unless the companies officially change them and can not under any circumstances be binding.

2. Prices

The prices quoted on the Website are in euro and include all taxes (24% VAT) other than shipping costs. The shipping costs are charged to the Customer and appear during the order while invoiced at the end of the order in addition to the price of the selected products. reserves the right to modify the prices applicable to the products of its E-shop at any time but undertakes to apply the prices listed on the Website at the time of your order.

3. Availability

Note how we handle your order within our available inventory.

In the event that one of our products is not available in our stock, we commit ourselves to email you within 2 working days of the date of the order informing you of the deadline within which the product may be delivered to you.

In addition, the availability of the products is indicative and non-binding.

4. Ways of Delivery & Payment sends to all over Greece with Courier. The delivery time is 2-5 working days.

Low Shipping Cost:
TRANSPORTATION 2,85 € offers you three ways of payment

– Cash on delivery (charge + € 1.85)

– Pay with Paypal

– Bank account deposit

Ar. account:


Beneficiary: Batis

Upon completion of your transaction, please let us know by phone at 0030 210 382 9017 or by email at


The shipping cost is € 1.85 throughout Greece. (Delivery is done with COURIER from 2 to 5 business days.)
Free pick-up from our facilities in Stournari 29 str, Exarhia.
If you are not 100% satisfied with your order for any reason, you have the right to return it to our store within 10 working days of receipt, provided the product has not been opened. Then we will refund the cost of your order.

The cost of return is borne by the customer, except in cases where the product has a manufacturing defect, if the product is damaged during transport, or if you received a different product from the one you ordered. In these cases, the cost is borne by Batis.

On receipt of your order, you must check that the products correspond to your order and otherwise indicate in the delivery note and in the form of handwritten post-signatures any abnormality.

You also need to confirm by e-mail ( these observations on the same day or at the latest one business day after receiving your order.
If the products need to be returned, they must be sent within 2 days of the date of delivery to the following address:

29 Stournari str, Exarhia.

Product returns will only be accepted for products in their original condition with their original packaging, accessories, and instructions for use. The shipping costs are charged to the Customer.

We inform you that a 24-hour delay is possible with the delivery of your order. Indeed, for security reasons, all orders paid by credit card are subject to verification by

Additional information can be requested, or even required, to validate your purchase.

We are sorry for the inconvenience we bring you, but these measures prove our will to protect our customers from potential credit card fraud.

5. Security

SSL (Secure Sockets Layer) is today the global web standard for the certification of web sites for network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent by the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transport

6. Return

Return of goods is accepted only when the products are in excellent condition in their original packaging ie without damaging the gelatin of the product or testing the product. If for any reason the product’s gelatin is opened or the product is tested, the refund is not accepted. Also, product returns are not accepted after 10 days.

Please note that transport costs fall on the customer when the product is shipped (the product is shipped under the responsibility of the customer).

We advise you to return the product as a registered parcel and possibly choose to ship a declared value that represents the cost of the products you ship. This is necessary in case of theft or loss of transport services.
In any case, the refund is at the discretion of the Customer.

Any product that has been damaged or damaged will not receive compensation. If the returned product is incomplete or damaged, a price reduction will be applied according to the diagnosis that will be made by our department.

In compensation, the customer is reimbursed to the credit card account with which the payment was made or in the case of a remittance with a corresponding bank transfer to an account to be indicated by the customer. The refund is made when the product has been returned and received by our company.

7. Privacy

Please read our Privacy Policy along with the Terms of Use here

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